Description
About the author – Victoria Petriella
Victoria has over 17 years’ experience working alongside children in long day care and outside school hours care programs, and has also held leadership roles centred on supporting educators strive towards quality and research-based pedagogical approaches.
In addition to working in a variety of education and care services with children, Victoria has been a mentor and learning facilitator for face-to-face workshops, accredited training and online professional learning programs.
Learning Outcomes
In this course, you will:
- understand the importance of communication skills in a professional context
- recognise common causes of communication breakdown
- identify strengths and weaknesses of the three methods of communication
- determine which method of communication is best suited to a situation
- identify common barriers to effective communication.