Managing challenging exchanges: Responding professionally

$49.50$44.55 Member Price

Emphasising the importance of professional communication, this module explores strategies that educators and staff can use to address conflict and challenging exchanges within education and care services.

Educational practices and ways of doing things are usually shaped by staff members’ beliefs, values, experiences and learning. As a professional working with young children and their families, you might experience challenges and conflict at times due to differences in beliefs, values and opinions. By implementing communication strategies, you will be able to minimise negative exchanges and sustain a positive and high-quality education and care environment.

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Jennifer Ribarovski has more than 30 years’ experience in the education and care sector. Through her work as State Operations Manager for the NSW Regulatory Authority and Senior Advisor for the Australian Children’s Education and Care Quality Authority, she played a key role in the implementation of the National Quality Framework. Jennifer also worked with state and territory governments on national policy related to the framework and helped train authorised officers in assessing and rating centres against the National Quality Standard.

Currently, Jennifer is the Managing Director of JR Education Consulting Services and provides support, guidance and professional development to education and care professionals nationally and internationally. She has a unique ability to translate educational theory into practice in accessible ways and has delivered professional development sessions to more than 10,000 educators across Australia.

Jennifer is also currently working with the University of Sydney on the design and delivery of study units for undergraduate and postgraduate programs in early childhood education. In 2020, Jennifer co-authored the book Professional Communication for Early Childhood Educators with Dr Marianne Fenech to address a significant gap in the literature and help students and practising educators develop interpersonal and workplace communication skills.

Jennifer’s educational qualifications include a Bachelor of Education (Early Childhood) degree and a Master of Educational Leadership and Management degree with distinction.

Learning outcomes

This module will help you:

  • delve deeper into your professional role as an educator and reflect on individual professional practice
  • develop organisational strategies to minimise conflict
  • understand the education and care context and apply communication strategies to address conflict and challenging exchanges.

Click below to watch the trailer for this course:

Additional information

Presented by

Links to the National Quality Standard


Australian Professional Standards for Teachers


Course Duration

2 hours

Australian Qualifications Framework