MODULE109

Communication in the workplace

In this course, you will learn how to define communication, the types of communication we use at work, how to choose the right delivery method for your message, and how to remove barriers to having it understood. 

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Description

Learning Outcomes

In this course, you will: 

  • understand the importance of communication skills in a professional context 
  • recognise common causes of communication breakdown 
  • identify strengths and weaknesses of the three methods of communication  
  • determine which method of communication is best suited to a situation 
  • identify common barriers to effective communication.  

 

Additional information

Course Duration

2 hours
Australian Qualifications Framework

Links to the National Quality Standard

Australian Professional Standards for Teachers

The Early Years Learning Framework

Principles: Partnerships
Principles: Collaborative leadership and teamwork
My Time, Our Place Framework

Principles: Secure, respectful and reciprocal relationships
Principles: Partnerships
Principles: Collaborative leadership and teamwork